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Troubleshooting

CaperStack is committed to providing seamless support with flexible troubleshooting options tailored to your business needs. Here’s how you can ensure quick resolutions and peace of mind:

  • I can't log into my CaperStack account. What should I do?

    First, ensure that you’re entering the correct email and password. If you’ve forgotten your password, click the "Forgot Password" link on the login page to reset it. If you still have issues, check for any account lockouts or contact our support team for assistance.

  • Why am I not receiving email notifications?

    Check your spam or junk folder to see if notifications are being filtered. Ensure that your email settings within CaperStack are correctly configured. If issues persist, verify your email address or contact support for further troubleshooting.

  • My invoices are not generating properly. What can I do?

    Make sure you have filled out all required fields in the invoice creation form. If the problem continues, try clearing your browser cache or using a different browser. If you still face issues, reach out to support for help.

  • I can’t process a payment. What should I check?

    Ensure that your payment method is valid and that you have sufficient funds. Check for any error messages that may indicate specific issues. If the problem persists, contact your payment provider or our support team for further assistance.

  • How do I fix issues with inventory management?

    If you're experiencing problems with inventory tracking, ensure that your inventory items are properly set up and quantities are accurately recorded. If you still encounter issues, consider refreshing the page or clearing your cache. For unresolved issues, please contact support.

  • I accidentally deleted a client. Can I recover their information?

    If you deleted a client, please contact our support team as soon as possible. We may be able to assist you in recovering the information depending on your account settings.

  • Why are my expense reports not generating correctly?

    Check to ensure all necessary fields are filled out in your expense entries. If the reports still do not generate correctly, try clearing your browser cache or checking for any system updates. If problems persist, reach out to support.

  • What should I do if the app is running slowly?

    If CaperStack is running slowly, try clearing your browser cache and closing any unnecessary tabs or applications. You can also check your internet connection. If the issue continues, contact our support team for further troubleshooting.

  • I can’t find a specific feature or tool in CaperStack. Where can I find help?

    If you can’t locate a feature, refer to our user guide or knowledge base available on our website. If you still need assistance, feel free to contact our support team for guidance.

  • How do I report a bug in the software?

    To report a bug, please provide detailed information about the issue, including steps to reproduce it, any error messages, and your browser or device details. Submit this information to our support team, and we’ll investigate the issue promptly.

Need more assistance?

Contact us at any time at support@caperstack.com if you need assistance with anything

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